This Privacy Policy must be read in conjunction with the Agreement. The expressions used in this Privacy Policy have the same meaning given to those expressions in the Agreement. Any use whatsoever of the Services is subject to and, must be in accordance with, this Privacy Policy. Your entry into the Agreement, or use of or access to the Service, constitutes your acceptance of this Privacy Policy. This Privacy Policy sets out how we will collect, use, maintain and disclose information collected from you, visitors to our Website, persons who contact us and visitors to our customers’ websites (collectively referred to as “Users”).

We offer products and services that are provided by third parties. These third parties may collect and use information in ways that differ from those set out in this Privacy Policy. Please contact us if you would like a list of these third parties. We have no responsibility or liability to you for how these third parties treat your information.

We collect information from Users in many ways. This Privacy Policy sets out what types of information we collect and how we treat it. We reserve the right to change this Privacy Policy at any time. If you have a question about how a certain type of personal information is treated, please contact us via our contact page.

What is personal information?

Personal information is any information that can be used to identify you. Sensitive information is a special category of personal information and includes financial information such as your credit card details. We will not disclose your sensitive information without your consent unless there is a need to disclose such information in accordance with relevant privacy laws.

Information that we collect

Customer Record :– When Users become customers we collect their address, email, phone number, and credit card details. Users may also provide us with their fax number and company affiliation (together “Customer Record”).

Inquiries :– When Users contact us we may ask for information that allows us to contact them, validate the seriousness of their inquiry and request specific information related to the reason they have contacted us (“User Inquiry Information”).

Surveys :– Users may be offered the opportunity to respond to surveys, questionnaires and other requests for information (“Survey Information”). The information that Users provide to us varies depending on the survey and is set out in the survey request.

Statistical Information :– All of our servers collect statistical information such as Users’ IP addresses, the dates Users visit, the computers Users are using, and their operating system, among other data (“Statistical Information”).

Cookies :– Our website uses cookies. Our System may store cookies on your computer. Cookies are data files are read by our System to determine whether Users have visited our site before, how often they visit, the length of their stay and which pages Users view. The equipment we use to provide Services to Users may also place cookies on Users’ computers.

Tracking Software :– We may use software designed to track responses to our advertisements, other promotional activity as well as a Users’ movement through our site (“Tracking Software”). Tracking Software includes software such as web beacons and software used by our advertising partners.

How we use information that we collect.

Subpoenas and Other Demands for Information :- eNerds Hosting Pty Ltd may be required to comply with demands for information from various law enforcement bodies. Examples of these demands include subpoenas, warrants, and civil discovery demands. We may need to disclose the information we collect following such a request if we determine, in our sole discretion, that such a disclosure is necessary or desirable. We may also disclose this information if doing so is necessary or desirable to protect our interests, the interests of our customers, or in connection with the sale of our business.

Customer Record :– We use the Customer Record to identify Users personally. The Customer Record is used throughout our business to provide services to Users. Information in your Customer Record will only be shared with third parties if it is necessary to provide Third Party products to you. However, information in the Customer Record related to payments, such as a Users’ credit card number, is only used to ensure we receive payment for services rendered.

Customer Inquiries :– We use Customer Inquiry Information to identify Users personally. Customer Inquiry Information is used throughout our business to provide services to Users. Customer Inquiry Information is shared with third parties to identify and fix problems with the Service when we are not capable of doing so ourselves.

Survey Information :– We use Survey Information to identify Users personally. We use Survey Information throughout our business to market new products and services to Users. Survey Information is not shared with third parties in ways that identify Users personally.

Statistical Information :– We do not use Statistical Information to identify Users personally. We use Statistical Information to operate our Systems, diagnose problems and administer our Website. We may use Statistical Information to modify the products and services we offer based on who is visiting our website, and what they are purchasing.

Cookies :– We may use Cookies to identify Users personally. We use the information provided by cookies to change the way our Website looks to Users; to keep Users logged in to certain areas of the Website; to ensure continued connection to the System; and to collect demographic data about where Users go on our Website and how they behave. Cookies used by our System are used to track and log activities on the System for security, network maintenance and other related activities.

Tracking Software :– We do not use Tracking Software to identify Users personally. We use the information provided by Tracking Software to determine the effectiveness of our marketing programs; improve the functionality of our website; and to collect demographic data about where Users go on our website and how they behave.

Data Retention and Security

We keep the information personal information collected indefinitely. Information collected from our website is protected by security technology during transmission. Information kept by us in our business is protected using industry standard security measures. No means of communication or information transmission or storage is totally secure. We accept no liability for loss, corruption or unauthorized acquisition and use of information referred to in this Privacy Policy, or for any resulting damages, including unauthorized acquisition and use.

Do we send information overseas?

We may do so. We are located in Australia, however, our Systems may be located in the United States of America or other countries. In order for us to provide our Services or to comply with appropriate laws, it may be necessary to send personal information overseas. If we are required to send personal information overseas we will take measures to protect your personal information. We will protect your personal information either by ensuring that the country of destination has similar protections in relation to privacy or that we enter into contractual arrangements with the recipient of your personal information that safeguards your privacy.

Access to and Correction of your personal information

You have a right to access and copy your personal information, subject to certain exceptions provided for in relevant privacy legislation. If you would like to access your personal information please contact us. For security reasons, you will be required to put your request in writing and provide proof of your identity. If you are able to establish that personal information we hold about you is not accurate, complete or up to date we will take all reasonable steps to correct our records.

Complaints

We will listen to and consider your privacy complaints. Any person that has a complaint with the way their personal information is collected, used, disclosed, stored and administered may lodge a complaint with us. All complaints will be treated seriously and dealt with reasonably promptly.